Frequently Asked Questions

Where do you ship from?

Your order will be shipped from one of our 24 distribution centres, based on the inventory in the location closest to you.

What are you sending overseas?

No, we don't send overseas!

Do you ship to addresses in Alaska, Hawaii, or Puerto Rico?

Hawaii, Puerto Rico, and Australia are currently out of our reach. Please contact us as soon as possible after receiving this message.

Is there a return policy in place?

Returns are not accepted at the Apparelstation.com headquarters. All returns should be returned to the warehouse from whence they were purchased. Please contact us at 1-866-847-8678 if you have any issues.

There are no deposit fees!

In order to receive a refund, returns and exchanges must be made in their entirety within the next 21 days.

Please follow these instructions to complete a return:

To return any or all of your order, please contact customer service at 1-866-847-8678 or support@apparelstation.com, and be sure to include your account number in your request. We'll send you an email with your RA numbers and instructions for returning them as soon as the next business day.

Put the RA number in bold on the box and send it to each of the agencies. The amount you paid will be credited back to the card you used when the package is received at our warehouse.

A Return Material Authorization (RMA) must be obtained before an item can be returned to the manufacturer (RA).

Objects must be returned to the same location from which they were originally sent, unless otherwise specified. As a result, we may issue you with one or more RA numbers, as well as one or more return addresses, in order to facilitate your return.

Replacement or washed merchandise will not be eligible for a refund.

Returns can take anywhere from 5 to 10 business days to be examined. Any shipping costs incurred are non-refundable.

Does the use of coupons come with any limitations?

Coupons are only good for regular-priced items, not those that are on sale or discounted. It is not possible to use this discount in conjunction with any other deal. There is only a certain quantity of coupons available.

How can I get a different size if this one doesn't fit?

We do not perform currency exchanges at this time. Place a new order and return your incorrectly sized product at the same time. How do you go about doing this?

Obtaining a return authorization (RA) for your order is as simple as contacting us. We will email you with your RA number within one or two business days after receiving your request.

If you want to ship the package through any service, put this number in bold on the box.

You will be able to place a new order once your returned item (s) has been received and inspected.

If at all possible, use the same credit card that you used to make the original purchase.

Keep a record of both the old and new order numbers for future use.

I've already completed a transaction on your website. Is it possible for me to change my mind or withdraw my consent?

Because of the rapidity with which we process orders, we are unable to make modifications or cancel them once they have been submitted to our system. Once an item has been delivered to you, you have the option of returning it or replacing it with another one.

No, I don't have any printed catalogues.

Printed catalogues are not available at this time.

I'm apprehensive about the safety of online purchases. In what ways is your site safe?

All of our website's security measures are always being improved upon.

Your credit card number is encrypted and transmitted to our servers over a secure connection when you enter it on our website. We have a padlock symbol on our payment page that signifies that your connection is safe.

I'm wondering where my order will be mailed to.

We offer free shipping on all orders over $149, regardless of weight. Our lowest shipping rate is $9.95. The shipping rates you pay will be determined by the weight of your product as well as the location of the nearest distribution centre.

What method of payment will you accept?

We take all major credit cards, as well as Discover, American Express, and Paypal.

Quality of clothing: We only keep top-notch items in store here. seconds or crop elements without markers.

Many of the items we sell have been pre-folded to make washing and drying them easier.

However, the amount they shrink depends on how they are washed and dried (4–8 percent).

Although each brand's shrinkage is unique, there is an industry standard for the amount of shrinkage. Furthermore, this treatment also has an effect on the treated material's colour. Cotton materials, particularly pre-shrugs, should shrink by 4 to 8 percent.Only fabrics containing at least 5% (or more) non-cotton materials or garments identified as containing thick cotton are less likely to shrink.

What is your sales tax policy?

If your goods are being shipped to California, it is your responsibility to collect and remit sales tax.

Sales tax will be applied to your order if you are a California licenced dealer and provide us with a completely filled out dealer sales tax form.

We are able to send duty-free merchandise outside of California under current internet commerce legislation. This, however, does not lessen your responsibilities. It is your duty as a consumer to keep track of and pay sales tax where applicable.

Please contact the State Settlement Commission if you have any issues with sales tax.

Our customers may be subject to the same duties as those listed above if they purchase from us. We educate individuals about their own country's laws.

Except for purchases made in California, we are not liable for the buyer's sales tax obligations.